Refunds

Effective 16 October 2026

If you do not recognize the charge

CourseChalk and PaceChalk are services of Bores Sports Technologies. Stripe sells the pass as merchant of record, through Link, its checkout. On your card statement the charge starts with LINK.COM* BORES. Your receipt comes by email from Link and lists what you bought: a CourseChalk season pass ($49), a PaceChalk pass ($49), or PaceChalk + CourseChalk ($79), plus sales tax where it applies. A yearly PaceChalk pass is charged again on the same date each year until it is cancelled.

If that is what you are looking at and it still does not look right, email me before you call your bank. It is faster, and I would rather hear about it.

Why it is this simple

A season pass is $49. Arguing with you about it would cost me more than the refund, and a coach who felt trapped tells the story at the next association meeting. There is no version of this where being difficult works out for me.

You can also build a whole meet packet for free before you pay — watermarked, but the real document — so you should already know whether it does what you need. If the paid version disappointed you anyway, that is a fair thing to want your money back over.

How to ask

Send one email to support@coursechalk.com from the address you bought with, or tell me which address you used. A sentence is plenty. "Refund, please" is plenty.

I process it the same day I read it. The full amount comes back, sales tax included, to the card you paid with. Your bank usually posts it in five to ten business days — that part is theirs, not mine.

Stripe is the merchant of record for the sale, so you can also ask Link support, using the link on your receipt. In some cases Stripe can refund a purchase within sixty days without me. Either route works and neither is wrong; emailing me is usually faster and I would rather hear about the problem.

What happens to your key

It is turned off as soon as the refund goes through. The next time the app checks your key online, it goes back to the free version, and new exports carry the SAMPLE watermark and the “Made with CourseChalk” line. Nothing else changes. The app keeps working, your saved meet plans keep opening, and every packet you already printed stays printed.

What happens to a PaceChalk pass

Saving online stops when the refund goes through. Nothing you saved is deleted: it stays in your account, you can download it, and it opens again if you buy another pass. For PaceChalk + CourseChalk, or Staff + CourseChalk, the CourseChalk key is turned off as well. For a staff plan, the coaches on your teams stop being able to save changes too; they can still open your teams. Refunding a yearly pass does not cancel it by itself; tell me if you want it cancelled too, or cancel it at app.link.com/recurring.

After thirty days

Ask anyway. The thirty days is a promise, not a wall — it is the point past which I stop guaranteeing yes, not the point where I start saying no. If the app broke on you, if it never worked on your machine, or if you bought two by accident in October, email me and we will sort it out.

Two cases where the answer is always yes, whenever you notice:

• You were charged twice for the same thing.
• You did not make the purchase. Tell me and I will refund it immediately, then you should also tell your bank.

Please email before you dispute

If you file a chargeback with your bank it takes weeks, it goes through a process neither of us controls, and you may end up with less than a straight refund would have given you. I have never refused a refund. Email first and the money comes back faster.

Schools and purchase orders

If your district bought with a purchase order, the same thirty days applies. Payment is by card through Stripe — a school purchasing card works — so the refund goes back to the card that paid. Email me and I will refund it, and send whatever paperwork your business office needs to close it out.

Every card purchase comes with a receipt from Link, emailed with a PDF, which is usually what a business office wants for reimbursement. If yours needs a quote before the purchase, your purchase order number on the invoice, or a W-9, email billing@borestechnologies.com.

Renewals

A CourseChalk season pass, and a PaceChalk pass or staff plan bought for one season, never renew. They expire on July 31 and simply stop. You will not be charged again. If you chose to save your card with Link at checkout, that is for your own faster checkout later; I never charge it again for these. If you want another season, you buy one.

A yearly PaceChalk pass (PaceChalk, PaceChalk + CourseChalk, or either staff plan) is the one thing that renews: once a year, on the date you bought it, until you cancel. Cancel any time at app.link.com/recurring, or email me. If a renewal went through that you did not want, email me within thirty days of it and I will refund it in full.

Contact

Bores Sports Technologies — Ethan Bores
Norwalk, Ohio, United States
support@coursechalk.com